1. Regulation
These General Conditions of Sale are intended to regulate the relationship between Don Dino Toys and the Client and are relative to all transactions made on the Website www.dondinojuguetes.com.
The purchase of the products must be done through the activation of the “pay” button that appears at the bottom of the purchase request page, and expresses the total acceptance of each and every one of the General Contracting Conditions as they are shown on the Website of www.dondinojuguetes.com, prior to the acquisition of the products, without the application of the developments that may occur in the clause of the General Conditions of Contract later.
From the moment of acceptance, the user acquires the status of Client of Don Dino Toys, which is described in these General Conditions of Contract. Any product subsequently offered by Don Dino Toys must be subject to a new contract.
The Client declares that he has full capacity to use credit cards and that they have sufficient funds to cover all the costs that result from the purchase of products through Don Dino Toys.
The data recorded by Don Dino Juguetes constitute proof of the transactions made between Don Dino Juguetes and the Client. Don Dino Juguetes will confirm your order by sending an email to the address provided by the Client. The contractual information will be displayed in Spanish or in any other language that Don Dino Juguetes deems appropriate.
All taxes are included in the prices, but not the transport costs, which will be added and calculated automatically in real time so that you can see the total amount of your purchase. Don Dino Juguetes has the possibility to modify its prices at any time, always invoicing the products according to the rates in force on the day the purchase was made and which was confirmed by email, except for typographical errors. Products will not be shipped until full payment of the purchase amount has occurred. Don Dino Juguetes may reject the request of a client with whom it has a demand or open conflict.
2. Payment method
Payment for purchases is made by bank card, transfer, refund, Paypal or any other means authorized by Don Dino Toys at the time of purchase, having informed of the cards accepted at that time.
The purchase amount will be charged to the customer at the time of processing the purchase and by confirmation of the charge with the authorizing bank. In the event that the Point of Sale Terminal will deny the operation, the order will be canceled, informing the Client of this act through any channel authorized by Don Dino Toys.
3. Security and privacy of the purchase
A secure server guarantees the privacy of all your personal and bank data, which the client transmits over the network using the SSL protocol, which is the result of communication between a browser that supports the SSL protocol and a server that supports it. protocol. Any version of the "browser" Netscape Navigator and Microsoft Explorer support this protocol.
The bank details are encrypted and transmitted securely to the servers of the bank, and are subsequently verified with the issuing bank to avoid possible fraud and abuse. Don Dino Juguetes does not know or record bank details, such as those on your bank card, at any time during the operation. Only the bank has access to that data to perform the operation.
4. Stock and availability
Don Dino Juguetes wants to please his customers in the search for products that provide the desired satisfaction and value and will do everything possible to provide them. In case of non-availability of the product after placing the order, the Customer will be informed by email of its corresponding cancellation.
If this happens, Don Dino Toys will proceed to refund the amount paid with maximum speed, which may depend on the type of bank card and the bank within a period of 14 business days.
5. Place of delivery
Don Dino Juguetes will deliver the purchase to the address that the buyer establishes, informing of its shipment to the Client by means of an email or any other means enabled by Don Dino Toys.
Transportation costs will be borne by the customer and reflected in the shipping costs when confirming the purchase. In the case of exceeding € 50 will be free. The amount of each shipment is calculated based on the total weight of the order, the place of destination and the type of shipment (urgent or normal).
Each order will be considered made when delivered to the logistics provider in charge of its delivery. If possible, Don Dino Toys will provide the Customer with an email address to track their purchase.
The Client has the right to refuse the package, if it had been opened or with manifest signs of deterioration. In the case of claims, the customer should go to the customer service center of Don Dino Toys through the channels enabled on the website www.DonDinoJuguetes.com.
6. Liability, litigation and applicable legislation
These general conditions are ruled by the Spanish Law. The parties submit freely for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.
Don Dino Juguetes will not be responsible for the breach of these General Conditions in case of negligent performance by third parties, force majeure, strike or any event that prevents the normal functioning of the Website www.Don Dino Juguetes.com.
7. Warranty of products and services
In case of defective product, Don Dino Toys will proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, procedures that will be free for the Client. Don Dino Juguetes responds to the lack of conformity that is manifested within two years of the delivery of the order. The Customer must inform the seller of the lack of conformity within two months of being aware of it.
They will be governed by Royal Legislative Decree 1/2007 of November 16, by virtue of which Don Dino Toys must provide the client with the products and services agreed in the sales contract, responding to any lack of conformity according to the Law.
8. Modification of the general conditions of sale
Don Dino Juguetes reserves the right to modify, delete or add the General Conditions of Sale without prior notice, as well as how to present them on its website www.DonDinoJuguetes.com. These changes will be accepted each time a navigation or purchase is made at www.Dondinojuguetes.com.
In case of non-conformity on the part of the Client, he / she agrees not to make use of the services of Don Dino Toys from the date of entry into force of the new Conditions.
9- Merchandise delivery
Upon receiving the order you should review its contents before signing the delivery note of the deliveryman, in case it is not possible, you must write 'as per except revision'.
In case you detect an error and the products received do not correspond to the ones you have purchased, please reject the package, you must notify us of the error, if it can be within 24 hours. In this case we will send a courier to pick up the order and correct the error.
The customer will have to check the status of the merchandise upon receipt and in case of damage caused or lack of product, he will have to reject the order or make reservations and pertinent observations on the delivery note of the carrier and inform us of it by email.
10. Free Shipping Policy
In those cases in which there is a free shipping policy, orders that due to lack of stock do not reach 90% of the total amount of the order must be canceled in its entirety since the shipping costs do not correspond to the final amount purchased by the customer.
Don Dino Juguetes will deliver the shipment to the address that the Client has communicated during the purchase process. The Client will receive more details about sending their purchase through an email or any other means enabled at www.DonDinoJuguetes.com.
DELIVERY TERMS AND CONDITIONS
Delivery times will be between 48 and 72 business hours, excluding Saturdays as a business day, from the receipt by Don Dino Toys of the purchase amount. All orders placed after 10.00 will be processed the next day.
Each order will be considered made when delivered to the logistics provider in charge of its delivery. If possible, Don Dino Toys will deliver to the Customer through an email a locator to track his purchase.
The Client has the right to refuse the package, if it had been opened or presented manifest signs of deterioration.
In the case of claims, the Customer must go to the customer service center of Don Dino Toys using the channels enabled on the website www.Dondinojuguetes.com
The quality of our products and the satisfaction of our customers is the number one priority for us. For this reason, in the event that an item is defective, in Don Dino Toys we will proceed to repair, replace, reduce the price or terminate the contract, as appropriate. These procedures, in addition, will not entail any additional expenses for the client.
All the products that are sold on our website have the Guarantee of their corresponding manufacturer: Bestway, Kokido, Zodiac ... In this way, Don Dino Toys has as a rule to respond to the lack of conformity that customers may have regarding the items purchased in our online store, provided they take place within the period defined by the manufacturer as a warranty period.
The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
The seller responds to the breaches of conformity that are manifested within two years of delivery.
In order to carry out these claim processes, Don Dino Toys is governed by Royal Legislative Decree 1/2007 of November 16, according to which we undertake to provide our customers with the products and services agreed in the sales contract, responding to any lack of conformity as marked by law.
Within a single article there can be parts with different warranty periods, always delimited by their corresponding manufacturer. For example, within the same pool, accessories such as the cover or the skimmer and the liner usually have a 6-month warranty, while other accessories such as Flowclear treatment plants usually have a 2-year warranty.
In case the information is not detailed in the instructions corresponding to the product you have purchased, do not hesitate to ask us for the warranty terms; We will be happy to assist you, since in Don Dino Toys the most important thing is the tranquility of our customers when buying in our Online store, with the same guarantees that you would have in any physical store.
You have the right to withdraw from this contract within 14 calendar days from the date of receipt of the order without justification. The withdrawal period will expire after 14 calendar days of the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.
To exercise the right of withdrawal, you must notify Dream Jocs Carretera Barcelona, 116 08187 Santa Eulàlia de Ronçana Barcelona, or email info@dondinojuguetes.es, your decision to withdraw from the contract through an unequivocal statement (by postal letter , fax or email). You can use the model withdrawal form below, although its use is not mandatory. You also have the option to complete and send electronically the model withdrawal form or any other unambiguous statement through our website to info@dondinojuguetes.es.
If you resort to this option, we will notify you promptly by email, the receipt of such withdrawal. To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right be sent before the corresponding term expires.
Consequences of withdrawal
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from the election by you of a delivery method different from the less expensive modality of ordinary delivery that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
We proceed to make such reimbursement using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement. We may withhold the reimbursement until we have received the goods, or until you have submitted proof of the return of the goods, depending on which condition is met first. You must return or deliver the goods directly to:
Dream Jocs Joguines
Road Barcelona, 116
08187 Santa Eulàlia de Ronçana
Barcelona
Without undue delay and, in any case, no later than within 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the deadline has expired. You must bear the direct cost of returning the goods. You will only be responsible for the decrease in value of the assets resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
You will only be responsible for the decrease in value of the assets resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
Shipping costs generated by the return will be borne by the customer.
The refund of the amount will be made through the same means of payment used by the customer at the time of purchase and will be carried out within a period not exceeding fourteen business days after Don Dino Toys has received the package returned in perfect state.
The products must be returned with the original container and packaging and in perfect condition, with all its accessories and documentation delivered to the customer, otherwise the product could suffer a depreciation that will impact the customer.
The product to be returned will be sent by the customer to the place specified by Don Dino Toys. If the return is not accepted by Don Dino Toys for breach of the above premises, the customer must pick up the package again at the address indicated by Don Dino Toys in a period not exceeding thirty days from its return.
Model withdrawal form
For the attention of the sales manager of Dream Jocs Joguines Carretera Barcelona, 116 08187 Santa Eulàlia de Ronçana (Barcelona) email info@dondinojuguetes.es
You must bear the direct cost of returning the goods. It is estimated that said will depend on the volume and weight of the acquired material.
Exclusion of the right of withdrawal and non-refoulement:
The withdrawal waste will not apply to contracts that refer to:
a) the supply of goods made according to the specifications of the consumer and user or clearly customized.
b) The supply of goods that may deteriorate or expire quickly.
c) The supply of sealed goods that are not suitable for return for reasons of health or hygiene protection and that have been unsealed after delivery, such as costumes, hair accessories, textiles and other personal products.
d) The supply of goods that after their delivery and taking into account their nature has been mixed in an inseparable way with other goods.
Cancellations of any order are accepted as long as it has not been sent. From that moment on, the Client must wait to receive it to proceed with its return, provided that it meets the conditions detailed below:
All products may be returned within 14 calendar days following the date of delivery, in accordance with the provisions of the Spanish Retail Trade Law.
The client, within that period of 14 calendar days, must indicate by email his intention to return the package to Don Dino Toys, which will confirm receipt of the request by responding with another email and specifying in it the steps to follow for the correct return of the purchase. Shipping costs generated by the return will be borne by the customer.
The refund of the amount will be made through the same means of payment that the client used at the time of purchase and will be carried out within 14 calendar days from when Don Dino Toys receives the package back in perfect condition , and inside its original box.
In the case of not returning the product in its original packaging and packaging and in perfect condition, with all the accessories and documentation delivered to the Client, the good will suffer a depreciation that will be assumed by the Client. If the return is not accepted by Don Dino Toys for breach of the above premises, the Client must pick up the product at the address requested by Don Dino Toys, in a period not exceeding thirty days from its return. Once this deadline has passed, Don Dino Juguetes will destroy the package, understanding that the customer has abandoned it.
Returned products must include sufficient information for the identification of the corresponding Customer: the order number and the NIF / CIF or delivery address of the order. Don Dino Juguetes will use all the means at its disposal to offer the information contained in the Website truthfully and without typographical errors.
If there is an error of this type, it would be immediately corrected. In the event that a typographical error occurs in any of the prices shown and that any Client had made a purchase based on said error, Don Dino Toys will communicate said error to the Client, who will have the right to cancel his purchase without any cost for his part.
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